> For the complete documentation index, see [llms.txt](https://wiki.dieagenturverwaltung.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.dieagenturverwaltung.de/die-agenturverwaltung-en/erste-schritte-1/am-system-anmelden.md). # Logging in and out ## Login with email address and password The login to the system is done with an email address and password. The URL under which users log in and under which Die Agenturverwaltung is available for your company follows this pattern > https\://*companyname*.dieagenturverwaltung.de ## Logout In the settings menu at the top right of the page (it becomes visible when you click it) there is a "logout" button. This button on the one hand indicates who is currently logged in (by showing your name there), and on the other hand a click on it will log out this browser. ### Logout from remote devices If, for example, you logged in yesterday on a public browser in an internet café and forgot to log out, you can do this in your profile. To do this, click the settings menu again (top right) and then on "Settings". In the next step click on the tile "My Profile". There open the tab "Logged-in devices". Here you can log out of the (remote) device with one click, in this example from the remote computer of an internet café in Berlin. ![](/files/dbedfd9d2e5b6915518cf2b45b335abd277a6afa) ## Set password #### Use forgot-password function The login form refers below to a forgot-password function. If you have forgotten your password, you can follow this link. You then enter the email address that is stored for you in Die Agenturverwaltung.\ Our system will then send a link to this email account. Open the link and set a new password. #### Reset your own password If you are already logged in and want to reset your password, you can do so in your profile settings: {% content-ref url="/pages/981e4ddf3e70d0a5dcb2d0816884a822b029b0f0" %} [My profile](/die-agenturverwaltung-en/einstellungen-1/benutzerverwaltung/mein-profil.md) {% endcontent-ref %} #### Send password reset email to other users If you have access to user management, you can also send other users an email with a link. This link takes the user to a page where they can set a new password. #### Invite new user to create their own password If a newly created user does not yet have a password at all, you can send them an invitation email. This email contains a link to a page where the new user can set their initial password. ## Things to know about passwords * The password should be long, at least 10-15 characters. * The password should not be written down anywhere in plain text. * The password should be known to no one other than the user. * The password should contain, in addition to letters, numbers and special characters. * A separate password should be used for each application. **Under no circumstances should the password for Die Agenturverwaltung also be used, for example, for banking, social media accounts or email inboxes!** * We recommend organizing passwords in a suitable, encrypted password safe, e.g. [1Password](https://1password.com/de/) to organize. * The password should be changed occasionally - for example every few weeks or at the request of the system administrator. Die Agenturverwaltung will occasionally remind you. {% hint style="info" %} Passwords are stored destructively encrypted in our database. Even our customer service cannot view or decrypt these passwords. **Our customer service will never ask you to disclose your password!** \ **Please do not send passwords to us by email.** {% endhint %} ## **I cannot log in** If the system refuses your login, an error message will be displayed: #### This user is not known * Did you mistype the URL? * Has your user been locked? * Has your user been deleted or not yet created? #### Access for this account temporarily disabled The free trial period for Die Agenturverwaltung has expired.\ Contact customer service: #### Please provide your email address and your password You did not provide a password. #### The credentials were not accepted by the system You may have entered the wrong password or an email address that was not stored in the system? #### Your IP address has been temporarily blocked due to too many failed attempts If you see this message without having had multiple failed login attempts, contact customer service: ## I can log in but see no menu items You may not have been granted any permissions yet. Contact an administrator. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://wiki.dieagenturverwaltung.de/die-agenturverwaltung-en/erste-schritte-1/am-system-anmelden.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.