Log in and log out

In this chapter, we explain how to log in and out and change or reset your password.

Login with email address and password

The login to the system is done with an email address and password.

The URL under which users log in and under which Die Agenturverwaltung is available for your company follows this pattern

https://companyname.dieagenturverwaltung.de

Logout

In the settings menu at the top right of the page (it becomes visible when you click it) there is a "logout" button. This button on the one hand indicates who is currently logged in (by showing your name there), and on the other hand a click on it will log out this browser.

Logout from remote devices

If, for example, you logged in yesterday on a public browser in an internet café and forgot to log out, you can do this in your profile.

To do this, click the settings menu again (top right) and then on "Settings". In the next step click on the tile "My Profile". There open the tab "Logged-in devices". Here you can log out of the (remote) device with one click, in this example from the remote computer of an internet café in Berlin.

Set password

Use forgot-password function

The login form refers below to a forgot-password function. If you have forgotten your password, you can follow this link. You then enter the email address that is stored for you in Die Agenturverwaltung. Our system will then send a link to this email account. Open the link and set a new password.

Reset your own password

If you are already logged in and want to reset your password, you can do so in your profile settings:

My profile

Send password reset email to other users

If you have access to user management, you can also send other users an email with a link. This link takes the user to a page where they can set a new password.

Invite new user to create their own password

If a newly created user does not yet have a password at all, you can send them an invitation email. This email contains a link to a page where the new user can set their initial password.

Things to know about passwords

• The password should be long, at least 10-15 characters.

• The password should not be written down anywhere in plain text.

• The password should be known to no one other than the user.

• The password should contain, in addition to letters, numbers and special characters.

• A separate password should be used for each application. Under no circumstances should the password for Die Agenturverwaltung also be used, for example, for banking, social media accounts or email inboxes!

• We recommend organizing passwords in a suitable, encrypted password safe, e.g. 1Password to organize.

• The password should be changed occasionally - for example every few weeks or at the request of the system administrator. Die Agenturverwaltung will occasionally remind you.

Passwords are stored destructively encrypted in our database. Even our customer service cannot view or decrypt these passwords.

Our customer service will never ask you to disclose your password! Please do not send passwords to us by email.

I cannot log in

If the system refuses your login, an error message will be displayed:

This user is not known

• Did you mistype the URL?

• Has your user been locked?

• Has your user been deleted or not yet created?

Access for this account temporarily disabled

The free trial period for Die Agenturverwaltung has expired. Contact customer service: [e-mail]

Please provide your email address and your password

You did not provide a password.

The credentials were not accepted by the system

You may have entered the wrong password or an email address that was not stored in the system?

Your IP address has been temporarily blocked due to too many failed attempts

If you see this message without having had multiple failed login attempts, contact customer service: [e-mail]

I can log in but see no menu items

You may not have been granted any permissions yet. Contact an administrator.