DNS settings

So that the Agenturverwaltung can send emails on behalf of users of the system (e.g. for sending invoice documents), two entries - a CNAME and a TXT entry - must be made on your company DNS server. The required values for the entries can be found on the DNS settings page under "Settings > Account Management > DNS Settings".

A domain must first be stored there. Please enter only the part after the @! (Example: Your domain is www.mycompany.com and you send emails via [e-mail] You should enter only mycompany.com as the domain in the Agenturverwaltung.)

Please contact our support once the domain is entered. We will then add the CNAME and TXT entries.

Without these entries, no emails can be sent from your domain via the Agenturverwaltung.

It's best if the colleagues from IT look at this page; they will probably know what to do.

After changing DNS entries, it can take 48 hours for them to be updated worldwide.

When your IT is finished, you must contact our support one last time so that we can validate the entries, otherwise sending will not work. After this step both items should be green in the view.

Trouble-Shooting

If you have created or edited a DNS record, it can take up to 24 hours for this change to propagate through the global network of DNS servers.

You can check the status of your SPF recordhere:

SPF Check & SPF Lookup - Sender Policy Framework (SPF) - MxToolBoxmxtoolbox.com

A DKIM lookup can also be done here. Just enter your email domain and select DKIM lookup:

Network Tools: DNS,IP,Emailmxtoolbox.com

Help with setting up DNS entries at host IONOS:

Connecting Your Domain with Mailjet - IONOS HelpIONOS Help

If you have difficulties, contact customer service: [e-mail]